The TonerInkSource Difference Quality, Workmanship and Superior Service
Designing and producing remanufactured print cartridges is a daunting challenge given the continually increasing number and type of new printers launched each year. To meet the needs of our customers, our exclusive manufacturer adheres to a tradition of investing heavily in R & D, automation, facilities and training.
Quality Assurance is not merely a simple set of measurements consisting of inspection of components, process audits and final print performance... Our manufacturing process sets the standard.
So, what sets us apart from the million other ink & toner suppliers? Read the tabs below to find out.
Defining the Manufacturing Process
The Engineering Research & Development Team is responsible for the development of processes and the selection of all raw material specifications. After initiating prove-in testing to simulate actual high-volume production, each activity within the process becomes a part of the Standard Operating Procedure. Care is taken to maintain the ability to generate the highest quantity of premium quality cartridges while remaining flexible enough to produce on the constantly varying conditions of empty cartridges. Once the manufacturing process and standard operating procedures have been defined and proven-in, operators are trained and certified.
Operator Training & Certification
Supervisors and Leads are trained first in the process using standard operating procedures. They in turn train the production personnel on each operation. Upon completion of training, each Supervisor, Lead and Operator is tested on their knowledge of the standard operating procedures and Certified.
Raw material specifications are established by the Engineering R&D Team in collaboration with our suppliers. Once raw material specifications are established, records of conformance are required to accompany each incoming shipment of materials. A dedicated team of Quality Assurance Inspectors review each incoming shipment against specifications of conformance. Shipments outside of conformance tolerances are quarantined and returned to the supplier - never reaching the production floor.
Processes are controlled by adherence to the standard operating procedures and enforced through procedural audits provided by the Quality Assurance group. The manufacturing group is the first step in process control. Measurement devices are used throughout the manufacturing process for monitoring of process parameters.
Print Performance Control
Print control monitoring is a multi-step process. Ever cartridge is print-tested for print quality prior to final external cleaning and packaging. Page yield and shelf-life stability are evaluated during the development process and as required by post-production quality standards. Multiple pages are tested during monthly and quarterly lot audits. All print performance testing is server controlled with engineering approved test targets designed to show maximum cartridge performance.
Stability is always at the forefront of cartridge design, beginning with initial product development and continuing throughout the manufacturing cycle of the product. The Quality Assurance Team is responsible for monthly and quarterly lot audits to continually monitor shelf-life. Ship-testing is performed to verify the stability throughout the transportation process.
"Products where our customers want them, when they want them and at the best cost." This is the sign that hangs above our distribution team's door. The team of experienced logistics experts maintains responsibility for efficiently moving each and every product into our customer's home or business. Multi-step verifications are performed for both order and shipping accuracy. In addition to supporting web-based routing and tracking of both inbound and outbound shipments, the distribution process is EDI and UCC labeling enabled.
Customer Satisfaction Measurement Control
In the end, the close collaboration enjoyed by our team members and customers provide TonerInkSource with direct feedback. This feedback translates into program enhancements or the creation of new programs. While recognizing the importance, as well as the limitations of anecdotal feedback, TonerInkSource strives to quantify satisfaction measurements through various means. Customer Satisfaction levels are monitored through various documented processes, ranging from proprietary by-lateral programs to mystery calling and electronic surveys.